alert-icon Created with Sketch.

Covid-19

Emergency Management

26 Mar 2020

Fingal County Council and COVID-19: Help us to help you.

Fingal County Council's public offices are now closed to the general public.

A number of our services can be completed over the phone, by mail or online.

You can contact Customer Care Unit at 01 8905000 . Paperwork can be sent by e-mail. E-mail addresses may be found on our website at www.fingal.ie

Full details can be found here.

 

Fingal Community Response Forum

A dedicated community support helpline and email address has been launched to assist at-risk members of the public in accessing non-emergency and non-medical supports and advice. Find out more here.

Housing Support and Tenancy Services

Fingal County Council's Housing Department is continuing to provide services across its full range of Housing Support and Tenancy Services sections. 

For those who may have queries in relation to their accommodation circumstances, please find a helpful guide below.

Find Your Section

Can I apply for Social Housing Support – is there an application form?

Please log-on to our website via https://www.fingal.ie/council/service/housing-provision and follow the link to Housing Provision, and you will be able to download a Social Housing Application Form there.

 

 

My address has changed, how can I keep my Social Housing Application up to date?

If you have had a change in circumstance, please contact a member of the Housing Support Team either by phone, post, or email.

 

 

I have medical documentation to be updated to my Social Housing Application – what do I do?

You can submit all supporting medical documentation by post to the Housing Support Team, or alternatively via e-mail to [email protected]

 

 

How can I connect with the Housing Support Team?

The Housing Support Team are available to assist at this time via:

Address

Housing Support Team,
Fingal County Council,
Grove Road,
Blanchardstown,
Dublin 15, D15W638

Housing Support

Do I need to keep paying my mortgage?

Yes, you need to pay your mortgage, or discuss any difficulties you have with the mortgage support team. To make contact please email: [email protected]

 

 

What if I have lost my job due to the Covid-19 emergency?

You should email us as soon as you can [email protected]

  • If you have temporarily lost work the mortgage support team needs proof of your social welfare claim
  • If you have lost your job permanently, please forward details of your cease date (available from MyAccount on revenue.ie)

 

 

What will happen with my Mortgage?

Subject to proof that you have lost your job or have reduced hours Fingal County Council may offer you a solution to make reduced or deferred payments that are proportionate to your loss of income.

You will, as a minimum, need to keep up your Mortgage Protection Insurance payments so as not to break the continuity of your cover. Fingal County Council will endeavour to find an individual solution with each borrower.

 

 

A ‘Private Number’ called me, was this Fingal County Council?

This was probably Fingal County Council following up on your email. Our staff will leave a message for you with contact details. If in doubt please contact [email protected]

 

 

I have an older loan type and I usually pay in person at the cash office. What is the best way to pay my mortgage now?

You have three options, but please email us [email protected] for advice:

  • Standing Order (from your Bank and returned to your bank)
  • Direct Debit Mandate (returned to Fingal County Council)
  • Fingal County Council Cash Office, phone tel. (01) 890 5309 or (01) 890 5154 with your Debit Card or Credit Card details to hand. The Cash Office hours are 9.30am-3.30pm Mon- Friday

Do I need to keep paying my rent?

Yes, you need to pay your rent as normal, proportional to you household income.

 

What if I have lost my job?

You should email us as soon as you can [email protected] or [email protected]

  • If you have temporarily lost work, you may be temporarily assessed for rent based on Social Welfare payments until your employment situation becomes clearer. In this case, please forward confirmatory details from your employer to [email protected] or [email protected]
  • If you have lost your job permanently, please forward details of your cease date (available from MyAccount on revenue.ie)

 

 

Who can I talk to about my rent account or rent charge?

Fingal County Council’s rent team are available to advise you on keeping up your rent payments. See details below.

 

How will I pay my rent?

You have four options:

  • Standing Order (from your Bank)
  • Household Budget Forms (from the Post Office) 
  • Bill Pay in the Post Office or at any Post Point in shops or on www.mybills.ie
  • Fingal County Council Cash Office, phone tel. (01) 890 5309 or (01) 890 5154 with your Debit Card or Credit Card details to hand. The Cash Office hours are 9.30am-3.30pm Mon- Friday

 

 

How can I connect with the Housing Support Team?

The Housing Support Team are available to assist at this time via:

Address

Housing Rents
Fingal County Council
Grove Road,
Blanchardstown,
Dublin 15 D15W638

Please be assured, the Letting Process is active, and we wish to re-assure you the Council has not stopped allocating properties.

 

Please be aware that our Lettings Team is continuing to contact those on the waiting list for Social Housing Support, and are completing interviews by way of telephone contact. 

 

You maybe contacted by a Letting’s Team Member via a mobile number – please be assured that the Lettings Team will clearly identify themselves to you at the time. 

 

However, if you feel the call may not be genuine, please disconnect, and you can call us directly via 890 5380 or  890 5000 and ask for the Lettings Team in the Housing Department, and our team will be able to clarify and verify who was trying to connect with you.

 

 

How can I connect with the Housing Support Team?

The Housing Support Team are available to assist at this time via:

UPDATE: Important information in relation to HAP tenancies, here

 

I am now eligible for Social Housing, how do I apply for HAP?

Please contact Fingal County Council’s HAP Section (01-8704515 or email: [email protected]) and an Eligibility Assessment Form will be issued to you.    This is the first stage of the process which will inform you of how much rent you can afford when sourcing a tenancy in the private rented sector.

 

I have submitted my HAP application form, what happens next?

Once the HAP Team have received BOTH parts to the application (from you and your landlord), they will process the form and arrange for you to sign up to the HAP scheme. 

 

Will the current situation delay the processing of my HAP Application?
Fingal County Council will continue to process all applications in an efficient and timely manner.

 

How can I connect with the Housing Support Team?

The Housing Support Team are available to assist at this time via:   

Address

HAP Team,  
Fingal County Council
Grove Road,
Blanchardstown
Dublin 15,
D15W638

Please be assured that the Homeless Services team still are available.

 

We would ask that you connect with us by phone, post or e-mail and the Homeless Support Team will be available to assist you at this time

 

If you need to drop in additional documents, or completed application forms, there is a post box available in the reception area of our offices in Swords and Blanchardstown.

 

Address

Fingal County Council,
Grove Road,
Blanchardstown
Dublin 15,
D15W638.

I have a Maintenance Issue, who can I call?

Fingal’s Maintenance Department are contactable via 01 890 5588 and via e-mail [email protected].

Fingal’s out of hours service is 01 890 5000.

Please be aware that while phone lines are operational, it will be necessary to prioritise urgent or emergency works, including those related to electricity, heat and water.

All other maintenance queries will be addressed on a staged basis, once emergency works are completed.

 

 

Are Contractors calling to properties?

Yes, Contractors appointed by Fingal County Council will be attending urgent and emergency repairs.

These contractors are operating under their own health and safety regulations with Council Guidance and are taking all and any necessary precautions in an effort to halt the spread of this virus while continuing to maintain an important service to you.

 

 

How can I connect with the Housing Support Team?

The Housing Support Team are available to assist at this time via:

Can I report an issue with regard to Anti-Social Behaviour in my area?

Yes, you report an issue to Fingal’s Estate Management Team via 01 890 5588 or email [email protected] during normal working hours if the complaint relates to a Fingal County Council Tenancy. 

All reports relating to serious anti-social behaviour and criminality should also be reported to An Garda Síochána.

 

 

How can I connect with the Housing Support Team?

The Housing Support Team are available to assist at this time via:

Address

Estate Management Section,
Fingal County Council
Grove Road,
Blanchardstown
Dublin 15, D15W638.

All Rights Reserved © Fingal County Council