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Emergency Management

26 Mar 2020

Fingal County Council and COVID-19: Help us to help you.

A number of our services can be completed over the phone, by mail or online.

You can contact Customer Care Unit at 01 8905000 . Paperwork can be sent by e-mail. E-mail addresses may be found on our website at

Full details can be found here.


Fingal Community Response Forum

A dedicated community support helpline and email address has been launched to assist at-risk members of the public in accessing non-emergency and non-medical supports and advice. Find out more here.

Community Response Helpline hours

The operating hours of the Fingal Community Response Helpline have been extended and the service will now operate from 9am to 5pm seven days a week during the COVID-19 emergency.

Community Response Graphic 3

The COVID-19 Fingal Community Response Forum established the dedicated helpline to assist at risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency. The Forum includes over a dozen agencies and organisations and is ensuring that within Fingal there is co-ordination around the operation to ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels.

Included in the COVID-19 Fingal Community Response Forum are:

Fingal County Council

Mayor of Fingal


Fingal Local Community Development Committee

An Post

Community Welfare Service


Garda Siochana

Fingal Volunteer Centre

Muintir na Tire

Order of Malta

Dublin Civil Defence


Local Link

Citizens Information

Fingal Public Participation Network


TU Dublin

Fingal Chamber of Commerce


Fingal Leader Partnership

Irish Famers Association

Other agencies as required

The Mayor of Fingal, Cllr Eoghan O’Brien said: “There are a number of agencies currently doing excellent work in delivering care to older and vulnerable people in our communities. These groups are currently operating independently of each other and Fingal County Council’s role is to provide a targeted, integrated and coordinated approach to the delivery of these much-needed services to our more vulnerable citizens across the county during the COVID-19 pandemic.”

The Chief Executive of Fingal County Council, AnnMarie Farrelly, said: “Fingal County Council is ideally placed both statutorily and regionally to channel this great work and provide the governance structure in partnership with all stakeholders.  This public health crisis has changed life for so many, and we are there to help with that change.  Our own staff whose day-jobs have changed due to this crisis, will be a key resource in the management and operation of this community support programme along with our partner agencies/groups.”

The Fingal Community Response number is 01-8905000 with the lines open from 8am to 8pm seven days a week. The dedicated email address is [email protected].

An information leaflet including the number, email address and other information will be distributed around the county, particularly to vulnerable households, over the coming days and the Government will today launch a major advertising campaign to promote the service, which is being led by the 31 local authorities



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