Update on major water outage in north Fingal

Works are ongoing to fix a burst water main

Update 23rd November:

For the majority of areas, normal water supply has been restored following the completion of works, however, Irish Water has identified a number of areas which are still being impacted by low pressure and/or outages including Palmerstown, Hollywood, Naul, Man O War, parts of Balbriggan and parts of Skerries and surrounding areas.  See link to Irish Water website: https://www.water.ie/news/works-underway-to-restore-79/  

Tankers are in place at:

Rush - Tesco, Shopping Centre, Whitestown Road.

Lusk - Rathmore Park, Car Park.

Skerries - Skerries Mills, Car Park.

Balbriggan - Beside Castle Mill Shopping Centre.

 

Update 22/11/22  4pm: Irish Water and Fingal County Council have successfully completed repairs to a burst water main which caused outages to some areas of North County Dublin. Water supply has begun to return. However, it will take a number of hours for reservoirs to refill and the network to fully recharge due to the size of the affected area. Balbriggan and Skerries may continue to be impacted until later this evening as reservoir levels continue to restore. 

 

22/11/2022

Irish Water and Fingal County Council are progressing works to restore normal water supply following a burst water main yesterday which caused widespread outages, some customers in the following areas may still be experiencing issues Lissenshall, Loughshinny, Balbriggan, Skerries, Palmerstown, Rush, Lusk, Hollywood and surrounding areas.

Every effort is being made to maintain supply to as many customers as possible, however, valve issues maybe causing some customers in these areas to experience reduced pressure and/or outages.  

Repairs are expected to be complete by 6pm this evening (Tues 22 Nov). Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. A regular update on the outage can be found on the Irish Water website www.water.ie

In the meantime, alternative water supplies for customers have been made in the following locations:

  • Rush - Tesco, Shopping Centre, Whitestown Road. 
  • Lusk - Rathmore Park, Car Park.
  • Skerries - Skerries Mills, Car Park.
  • Balbriggan - Beside Castle Mill Shopping Centre.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. 

Image of technician at work

Speaking about the issue Tselopile Tlou, Irish Water, said: “We are prioritising these repairs and are working as quickly as possible to restore normal water supply to impacted customers. We understand the inconvenience that unplanned water disruptions can have on customers and we appreciate their patience as we continue with these complex repairs. 

“I would like to take this opportunity to thank our colleagues in Fingal County Council Water Services who continue to work closely with us to resolve these issues that have surfaced as a result of yesterday’s burst.” 

Some customers may continue to experience temporary discolouration to their water supply as repair works continue. For helpful tips, go to the Irish Water website at www.water.ie/water-supply/supply-issues/following-an-outage.   

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.

Fingal also issues alerts on a variety of topics such as water outages, road closures, planning activity, severe weather, floods/hazards etc. using the free MapAlerter service. If you want to get SMS text, email and app notifications for the Council, go to: https://alerts.fingal.ie/en/latest-alerts.  There's no cost to register and there is no cost to receive alerts.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.