Corporate Services

Citizen Charter and Complaints Procedure

You can download our Citizen Charter below

Citizen Charter

The  Fingal Citizen Charter sets out what you can expect from us, and what your responsibilities are as part of the community.

Complaints Procedure

If you wish to make a complaint about our services, you can complete the Fingal Citizen Charter Complaint and Comment Form Fingal Citizen Charter Complaint and  Comment Form.

This form should be emailed to [email protected] . Alternatively, a hard copy may be posted to Complaints Officer, Fingal County Council, County Hall, Main Street, Swords, Co. Dublin.

If you make a complaint to the Complaints Officer, a response will be issued to you within 15 working days.

If you are not satisfied with the response issued to you, you may appeal the decision within four weeks to the Complaints Co-Ordinator, Corporate Affairs & Governance Department, Fingal County Council, Main Street, Swords, Co. Dublin.

Ombudsman

In the event that you are not satisfied with the response of the Council you may avail of the opportunity to refer your complaint to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The Ombudsman will ask you for details of your complaint and a copy of our final response to your complaint.

You may contact the Office of the Ombudsman via the link at www.ombudsman.ie or in writing to the Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773.