The Aircraft Noise Competent Authority (ANCA) is committed to delivering the highest possible quality of service to members of the public.
ANCA makes every effort to answer your query immediately. However, if we cannot do this, we will take your details and get back to you with an answer as soon as possible.
If we need to transfer your call to a colleague, we will explain why. We will provide you with that person’s name, area of work and will ensure your call is transferred properly.
We will only divert calls to voicemail facilities where the relevant person is engaged on another call or unavailable/absent.
ANCA will acknowledge all written correspondence within 3 working days.
In general, we will make every effort to provide a full reply within 15 working days. We will ensure that all our written replies include a contact name, telephone number and e-mail address.
We will endeavour to write to you in simple and plain language, explaining any technical terms if they are necessary to use.
Aircraft Noise Competent Authority, Fingal County Council, County Hall, Main St, Swords, Co. Dublin, K67 X8Y2.
Aircraft Noise Complaints
Aircraft noise complaints should continue to be made to the Dublin Airport Authority (daa) at https://www.dublinairport.com/about-us/-community-affairs/noise-complaint. Aircraft noise complaints are not within the remit of the Competent Authority.